Return & Refund Policy

Last updated: January 17th, 2026

Thank you for shopping with Malibu Kulture. All sales are subject to the return and refund terms outlined below.

1 Return Eligibility

We accept returns within 30 days of delivery only if all conditions below are met:

  • Item must be completely unused, unworn, unwashed, and free of odors (including smoke or fragrance)
  • Item must be returned in original condition, with all original tags, packaging, and accessories included
  • Item must show no signs of wear, damage, alteration, or use
  • Proof of purchase (order number) is required

We reserve the right to refuse any return that does not meet these conditions.

2 Return Authorization Required

All returns must be approved before being sent back.

To request a return, email [email protected] with:

  • Order number
  • Reason for return

Unauthorized returns or packages sent without approval will not be accepted or refunded.

3 Return Shipping

  • Customers are fully responsible for return shipping costs
  • We do not provide prepaid return labels
  • We are not responsible for lost or damaged return shipments
  • We recommend using a tracked shipping method

Original shipping fees are non-refundable.

4 Damaged, Defective, or Incorrect Items

All orders must be inspected immediately upon delivery.

If your item arrives damaged, defective, or incorrect:

  • You must notify us within 48 hours of delivery
  • Clear photos of the item and packaging are required

Claims submitted after 48 hours will not be honored.

5 Refunds

  • All approved returns are subject to inspection upon arrival
  • If approved, refunds are issued to the original payment method only
  • Refund processing may take 5–10 business days, depending on your bank

We reserve the right to deny refunds for items returned in unacceptable condition.

6 Exchanges

We do not offer exchanges under any circumstances.

If you need a different size or item, you must place a new order.

7 Refused or Undeliverable Packages

Orders that are refused, unclaimed, or returned due to incorrect shipping information provided by the customer are not eligible for refunds.

8 Chargebacks & Fraud Prevention

Any fraudulent claims, excessive return activity, or chargebacks may result in:

  • Return denial
  • Order cancellation
  • Permanent restriction from future purchases

Contact Information

For all return-related inquiries, contact:

Malibu Kulture

[email protected]